The Burson-Marsteller Blog

Corporate Responsibility Trends: Business Challenges and Opportunities in 2010

Guest Post: Eric Biel is Managing Director of Corporate Responsibility in the Issues and Crisis Group.

The start of a new decade provides an opportunity to identify the most important Corporate Responsibility/Sustainability issues facing business today and over the next few years.   And there is no shortage of challenging issues on the plates of executives involved in defining their companies’ policies and programs in areas ranging from climate change to human rights to water stewardship to workplace diversity. 

Rather than just listing individual issues, we highlight below key Corporate Responsibility trends likely to cut across sectors and geographies in 2010 and beyond.

·                     Climate change – Business taking the lead:  The failure of the world’s governments to reach a meaningful agreement last month in Copenhagen should not obscure all that many businesses did on the road to that COP15 conference.  We can expect many companies – from utilities to retailers to high-tech firms – not to slow down and to continue to chart an aggressive course post-Copenhagen, identifying new and innovative ways to cut emissions and work with NGOs and other stakeholders to mitigate the impact of climate change.   

·                     Human rights – Tracking local impact:  The global business and human rights agenda is an active one, with UN Special Representative (and Harvard Kennedy School Professor) John Ruggie taking the lead in developing a smart, balanced framework for addressing a range of challenging policy issues.  What is emerging as a key challenge (but also real opportunity) for companies is tracking the impact of their practices and operations on local communities.  More leading firms are undertaking “human rights impact assessments” in order to better understand how to deal with their most important “on the ground” issues. 

·                     Reporting and disclosure, Part 1 – Driving transparency across the supply chain:  With Wal-Mart playing a leading role, CSR reporting increasingly is moving beyond companies’ own data to also include information on suppliers.  While this has long been expected from apparel firms and others sourcing from overseas factories on labor standards issues, now environmental reporting is moving up and down the supply chain.  Providers of both products and services more often need to share information on their own environmental performance with existing clients and in competitive bids for new business. 

·                     Reporting and disclosure, Part 2 – Deploying digital and social media tools:  The other notable CSR reporting trend is a shift away from focusing on lengthy reports released annually – which quickly can become outdated in key areas – and increased use of company websites, other digital tools, and social media to get the word out on key achievements, new programs and policies, and so forth.  As in other areas, companies recognize that they new and creative approaches to share information on everything from philanthropy to updated carbon emissions data.   

·                     “Voluntary” and “mandatory” initiatives – Finding common ground:  The long debate about the relevant merits and effectiveness of “voluntary” CSR initiatives vis-à-vis measures imposed by government is giving way to recognition of a substantial middle ground.  Governments themselves are encouraging creative private-sector led efforts – as long as these are accompanied by clear criteria for participation, standards for accountability, transparent reporting, and engagement with non-business stakeholders.    

·                     Strategic philanthropy – More local and entrepreneurial:   More companies are re-focusing their giving in the communities in which they operate and do business – looking for ways to align their support with activities likely to reveal the impact of that corporate giving.   At the same time, there is increasing pressure both within companies and among key stakeholders to be able to measure the impact of philanthropic efforts.  Combined with the “venture philanthropy” focus of Millennials – which combines a commitment to “doing good” with a view that more often is accomplished through for-profit initiatives – this means companies will need to be more careful and creative about giving targets, approaches, and partners.   

Burson-Marsteller Wins Three PRSA Renaissance “Awards of Excellence”

Last month, Burson-Marsteller was awarded three PRSA Renaissance “Awards of Excellence” for an Evidence-Based integrated communications program that helped increase brand awareness of Transitions Optical, a leading provider of lenses that protect and enhance vision by adjusting and adapting to different sources of light.  The awards included “Best Media Relations Campaign- More than $20,000 Budget,” “Best Marketing Communications Campaign-Business-to-Consumer,” and “Best Social Media Campaign.” This was the most awards won by a single campaign that night.
 
Using an Evidence-Based approach, Burson-Marsteller's Proof Unit developed an extensive integrated marketing campaign, supported by primary research developed by Penn, Schoen & Berland Associates. The program consisted of a PGA tour partnership, a consumer education program, a social media campaign, guerilla marketing, advertising and a consumer experience program.  It resulted in more than 5,000 visitors at the “Live your Vision” experience pavilion throughout the week, an 83% increase in traffic to Transitions.com during the month of the PGA Tour, and generated favorable product reviews, online media outreach and nearly 500,000,000 PR-related impressions.
 
To read the case study click here ...

Bob Pickard to Lead B-M Asia-Pacific as CEO

Bob Pickard has been named CEO of Burson-Marsteller Asia-Pacific. He will assume his new role on February 1. Bob was most recently President of North Asia for Edelman, leading its Korea and Japan operations. Bob is an international public relations executive with two decades of experience focused on providing communications counsel for senior business leaders. He was the co-founder and leader of successful award- winning PR consultancies in the United States, Japan, Korea and Canada. An experienced crisis communications practitioner, Bob has provided senior counsel on a wide range of communications issues to clients including AstraZeneca, British Airways, De Beers, EMC, GlaxoSmithKline, ING, Johnson & Johnson, Kia Motors, Merck, Microsoft, Nissan, Nomura and Pfizer.

Bob succeeds current Asia-Pacific CEO Simon Pangrazio who is taking up another professional opportunity. Bob Simon will work closely during this period for a seamless hand-over of responsibilities. Read the press release announcement here.

Follow Bob on Twitter: www.twitter.com/bobpickard

Read Bob's latest blog post on joining Burson-Marsteller.

Mark Penn on whether The Clinton years hold clues for Obama on MSNBC's Morning Joe

Web Marketing Pioneer B.L. Ochman Joins Proof Digital Media

Digital Communications Pioneer B.L. Ochman is joining Burson-Marsteller's Proof Digital Media unit as a social media strategist. You can read the press release announcing B.L. here. B.L. was one of the first communicators to spot the potential of the internet to shape the communications landscape when she started writing on whatsnextblog.com in 1995.

Since then she has distinguished herself as a digital marketing strategist who has developed leading and dynamic social media integration programs for Fortune 500 clients including IBM, McGraw-Hill, American Greetings, Ford Motors and Simon & Schuster. The whatsnextblog is now ranked as an AdAge Power 150 blog, where it is also the Number One women-authored business blog. B.L.'s articles are regularly published in Businessweek, AdvertisingAge and Digiday Daily Social.

B.L. will counsel B-M clients on developing programs that incorporate social media and digital media strategies. She will work closely with Burson-Marsteller's Chief Digital Strategist Erin Byrne and will report to Proof CEO Jay Leveton.

You can read more about B.L.'s decision to join Proof Digital over at Whatsnextblog.

 

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