The Burson-Marsteller Blog

Margaret Key to Lead Burson-Marsteller Korea as Market Leader

Margaret Key has been named Market Leader for Korea. Most recently, Margaret was the Managing Director for Edelman Japan where she oversaw one of the largest offices in the firm’s Asia-Pacific region. 
 
Key has more than a decade of experience working in the region and has led communications efforts for leading multinational enterprises.  She also has vast expertise in healthcare communication and created Korea’s first medical communications training program and has trained over 300 medical professionals across the country.
 
Key will take over from Philip Raskin, who is currently exploring other opportunities in the firm.
 
Read the press release announcement here.

ASDA’A Burson-Marsteller Arab Youth Study 2010

ASDA'A Burson-Marsteller, B-M's network of Middle Eastern offices, has just unveiled its Second Arab Youth Survey. The study offers a unique glimpse into the views of the young people living in the Middle East. The survey included 2,000 face-to-face interviews with Arab nationals and Arab expatriates between the ages of 18-24 in the six Gulf Cooperation Council nations, as well as in Egypt, Lebanon and Jordan. The study asks respondents a wide range of questions covering topics such as politics and economics. The results were unveiled at an event in Dubai by Karen Hughes, Global Vice Chair of Burson-Marsteller and former US Under Secretary of State for Public Diplomacy and Public Affairs. This Arab Youth study is another example of the firm's commitment to Evidence-Based approach to communications.

Some of the study's key findings include:

  •         Young people in the Middle East prioritize democracy, modern infrastructure and higher education.
  •         Arab Youth’s top three concerns are: rising cost of living, shortage of affordable housing and unemployment. 
  •         Within the region, 66 per cent of Arab youth see their country of residence as heading in the right direction.

 

 

 

 

Burson-Marsteller Global Fortune 100 Social Media Whitepaper

 

Burson-Marsteller Fortune Global 100 Social Media Study

Following in the footsteps of consumers, large international companies are now becoming active participants in social media. A recent Burson-Marsteller study found that 79 percent of the largest 100 companies in the Fortune Global 500 index are using at least one of the most popular social media platforms: Twitter, Facebook, YouTube or corporate blogs.

Like the Fortune 100 study found, Twitter is the social media platform of choice among the Fortune Global 100. The study found that 65 percent of the largest 100 international companies have active accounts on Twitter, 54 percent have a Facebook fan page, 50 percent have a YouTube channel, and one-third (33 percent) have corporate blogs. Only 20 percent of the major international companies are utilizing all four platforms to engage with stakeholders.

Companies' platform preferences also differed among regions. Companies based in the United States and Europe are more likely to use Twitter or Facebook than they were to have corporate blogs, while companies from Asia-Pacific were more likely to utilize corporate blogs than other forms of social media. However, Asian companies will use Twitter or Facebook to communicate with Western audiences (for example, Toshiba).

It also appears that some companies are getting more comfortable using social media as they are interacting and engaging more and not just broadcasting corporate messages. Companies using Twitter are following an average of 731 people each and 38 percent of companies are responding to people's tweets (for example, Vodafone UK). Thirty-two percent have also "re-tweeted" or reposted user comments during the last week (like Verizon Careers).

To help companies navigate the social media landscape, Burson-Marsteller has developed an Evidence-Based Tool called the "Social Media Check-up" which looks at how a company's social media presence is impacting their overall online health and reputation.

To access the complete analysis of these findings click here for the PDF report.

 

Corporate Responsibility Trends: Business Challenges and Opportunities in 2010

Guest Post: Eric Biel is Managing Director of Corporate Responsibility in the Issues and Crisis Group.

The start of a new decade provides an opportunity to identify the most important Corporate Responsibility/Sustainability issues facing business today and over the next few years.   And there is no shortage of challenging issues on the plates of executives involved in defining their companies’ policies and programs in areas ranging from climate change to human rights to water stewardship to workplace diversity. 

Rather than just listing individual issues, we highlight below key Corporate Responsibility trends likely to cut across sectors and geographies in 2010 and beyond.

·                     Climate change – Business taking the lead:  The failure of the world’s governments to reach a meaningful agreement last month in Copenhagen should not obscure all that many businesses did on the road to that COP15 conference.  We can expect many companies – from utilities to retailers to high-tech firms – not to slow down and to continue to chart an aggressive course post-Copenhagen, identifying new and innovative ways to cut emissions and work with NGOs and other stakeholders to mitigate the impact of climate change.   

·                     Human rights – Tracking local impact:  The global business and human rights agenda is an active one, with UN Special Representative (and Harvard Kennedy School Professor) John Ruggie taking the lead in developing a smart, balanced framework for addressing a range of challenging policy issues.  What is emerging as a key challenge (but also real opportunity) for companies is tracking the impact of their practices and operations on local communities.  More leading firms are undertaking “human rights impact assessments” in order to better understand how to deal with their most important “on the ground” issues. 

·                     Reporting and disclosure, Part 1 – Driving transparency across the supply chain:  With Wal-Mart playing a leading role, CSR reporting increasingly is moving beyond companies’ own data to also include information on suppliers.  While this has long been expected from apparel firms and others sourcing from overseas factories on labor standards issues, now environmental reporting is moving up and down the supply chain.  Providers of both products and services more often need to share information on their own environmental performance with existing clients and in competitive bids for new business. 

·                     Reporting and disclosure, Part 2 – Deploying digital and social media tools:  The other notable CSR reporting trend is a shift away from focusing on lengthy reports released annually – which quickly can become outdated in key areas – and increased use of company websites, other digital tools, and social media to get the word out on key achievements, new programs and policies, and so forth.  As in other areas, companies recognize that they new and creative approaches to share information on everything from philanthropy to updated carbon emissions data.   

·                     “Voluntary” and “mandatory” initiatives – Finding common ground:  The long debate about the relevant merits and effectiveness of “voluntary” CSR initiatives vis-à-vis measures imposed by government is giving way to recognition of a substantial middle ground.  Governments themselves are encouraging creative private-sector led efforts – as long as these are accompanied by clear criteria for participation, standards for accountability, transparent reporting, and engagement with non-business stakeholders.    

·                     Strategic philanthropy – More local and entrepreneurial:   More companies are re-focusing their giving in the communities in which they operate and do business – looking for ways to align their support with activities likely to reveal the impact of that corporate giving.   At the same time, there is increasing pressure both within companies and among key stakeholders to be able to measure the impact of philanthropic efforts.  Combined with the “venture philanthropy” focus of Millennials – which combines a commitment to “doing good” with a view that more often is accomplished through for-profit initiatives – this means companies will need to be more careful and creative about giving targets, approaches, and partners.   

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